Pinnwand

Aktuelle Ausschreibungen: CFP – Service Design with Theory
Call for Abstracts

Service Design with Theory

Lapland University Press[1] will publish a new book on service design in autumn 2012. The book is partially published with SINCO[2] plus project. Professors Satu Miettinen and Anu Valtonen edit this book. The book will focus on three areas that are connected with service design: economy, technology and the socio-cultural approach. These areas are interlinked with the methodological and thematic development of service design. We hope to receive short abstracts that are related to these three areas linking both design methods and one of these focus areas. Abstracts should be no more than 300 words explaining the contents and the main focus of the proposed article, especially used methods, data and the relationship to one of the focus areas. Indicate if you have visual material that will support your article. We would like to know something about your current position and connection with service design. This information you could give with few sentences.

Call for Abstracts ends on the 20th of September, 2011. You can send the abstracts at:
satu.miettinen@ulapland.fi.
Professors Satu Miettinen and Anu Valtonen will look the abstracts through an notify the authors whose articles will be accepted for the book.

The final articles are due by the 31st of December. After this the editors will give feedback to the authors. During the spring 2012 we’ll go through the editing and graphic design process of the book and the book should come out in autumn 2012. The book project will include a social media based platform to include wider audience in the discussion about the book.



Background: Service Design Research



Research in the area of service design is well needed in an international context. Service design is a new research area, which has roots in the area of design research and user centred design. Mager (2009) defines service design as a new concept, introducing new processes and methods to service providers, which at the same time addresses the functionality and form of services from the perspective of the user. A service design approach is holistic. It looks at systems and subsystems of relationships and interactions. It takes the context into consideration, being aware that services are living systems. Morelli (2002) and Manzini & Vezzoli (2002) have studied the systematic perspective of service design.

Mager (2009) has been one of the pioneers in developing service design in Germany where service design was started as a discipline in 1990’s in Cologne. There is still narrow spectrum of research literature on service design. Mager (2008), Miettinen & Koivisto (2009), Stickdorn & Schneider (2010), Miettinen (2011a) and Meroni and Sangiorgi (2011) have published books on basic application of service design methods and process. Use of applied methods that root in the area of social sciences and innovative methods used in design research (Hanington 2002) are apparent in service design. Service design discusses themes of co-creation (Prahalad & Ramaswamy 2004), co-configuration (Engeström 2004), co-production of public services (Boyle & Harris 2009, Parker & Heapy 2006, Thomas 2008), interaction design (Holmlid 2005, 2007 and 2008) and of course co-design (Mattelmäki 2006, Battarbee 2006). Methodological study in the area of service design is needed to make stronger connection with previous methodological and thematic discussion and service design. Methodological study has strong international relevance and value and it makes easier to apply service design in multidisciplinary context. In this way it is also easier to generate new methodological and thematic information on service design and its’ potential.

The first objective of the book is to locate and identify methodological background where service design can build upon. This is needed to develop service design methods and process further as a field of interdisciplinary study. Service design is a new research area, which has roots in the area of design research and user centred design. Mager (2009) defines service design as a new concept, introducing new processes and methods to service providers, which at the same time addresses the functionality and form of services from the perspective of the user. A service design approach is holistic. It looks at systems and subsystems of relationships and interactions. It takes the context into consideration, being aware that services are living systems. Morelli (2002) and Manzini & Vezzoli (2002) have studied the systematic perspective of service design.

Service design approach has strong links with interactive and participatory nature of action research (Freire 1970, Kuula 1999, Reason & Bradbury 2001, Reason & Bradbury 2007). Methodological approach is based on design research and especially in applied and innovative methods (Hanington 2002).

One of the innovative methods used in the area of service design is a context mapping method that reveals users’ conscious and latent needs, experiences, hopes and expectations. In this method users participate in a workshop facilitated by a tutor. They use make-tools: pictures, drawing, creating with different materials and storytelling to generate ideas. There can be a preparatory phase before the workshop when the users are working with creative thematic assignments on their own. Make-tools aim at gathering data from people about issues that are not easy to verbalise. The tools support the users to express themselves and reveal subconscious and still relevant thoughts with metaphors and associations. (Sleeswijl el al 2005, Stappers & Sanders 2003).

The iterative design process of customer insights, creation, testing and evaluation and related service design methods is used in service design. This process takes place through the most common inter-disciplinary service design methods and tools, such as “Shadowing”, “Customer Journey Maps”, “Contextual Interviews”, “Cultural Probes”, “Personas”, “Design Scenarios”, “Service Prototypes”, “Service Blueprints” or “Business Model Innovation” (Miettinen & Koivisto 2009, Stickdorn & Schneider (2010) and Miettinen (2011a).

[1] http://www.ulapland.fi/InEnglish/Webpages/Lapland_University_Press.iw3

[2] http://www.ulapland.fi/sinco
24.08.2011 um 10:03 Uhr
Projektvorstellung: no no position - Manifest
von Frederic Erasmus

Die Grundidee des Projekts ist der Aufruf von einem Designer an Designer zur theoretischen Auseinandersetzung mit designrelevanten Bereichen. Die Denkanstöße münden in ein Manifest, das Designer, Designstudenten und Designdozenten dazu aufrufen soll, sich kritisch mit den offenen Fragen der Disziplin auseinander zu setzen.

http://www.nonoposition.de

22.08.2011 um 14:08 Uhr
Lecturer/Senior Lecturer in Applied Arts
University of Wolverhampton - School of Art and Design

£31,798 - £45,336 pa

To play a leading role in managing the Applied Arts degree, contribute to the provision of high quality teaching and research within the School, the maintenance of high academic standards and the management and development of the School\'s portfolio of courses and the generation of external income.

You should have a relevant Masters degree or equivalent, a PhD is desirable, plus a relevant track record of publication/exhibition. You will be an innovative and effective teacher at undergraduate and postgraduate levels able to meet the needs of a large and diverse student body, as well as bringing experience of curriculum development. Excellent administrative, interpersonal, communication and organisational skills are also key attributes for the post. The posts call for an ambitious practicing designer willing to play a significant role in the organisation and delivery of our Applied Arts degrees. We are looking for applicants with particular expertise in Ceramics and 3D design as well as a broad expertise in Applied Arts. You should be able to relate across fields of practice beyond ceramics to students studying glass and 3D design.

Ref A5701

Closing date: 16 September 2011

For more information about this post and for an application pack, go to our website
http://www.wlv.ac.uk/pers/jobs.htm
or telephone 01902 321049 quoting the job reference number.

The University of Wolverhampton values a diverse workforce and welcomes applications from all sections of the community.
22.08.2011 um 13:56 Uhr
Gesellschaftliche Verantwortung von Marketing und Werbetreibenden.

Termin: 30. August, 19 Uhr
Ort: Wilhelm Wagenfeld Haus, Am Wall 209, 28195 Bremen
Eintritt: € 10,00

Green Responsibility lädt Sie herzlich ein zum Impulsvortrag von Christian Conrad, Geschäftsführer der Unternehmensberatung brands & values und Mitglied bei Green Responsibility, der über die Ergebnisse und Bewertung der W&V/brands&values-Studie zur gesellschaftlichen Verantwortung in der Werbewirtschaft berichtet.

Anschließend begrüßen wir folgende Vertreter aus Politik, Industrie und Marketing zur Podiumsdiskussion: Maike Schäfer, Stellvertretende Fraktionsvorsitzende und Sprecherin für Umweltpolitik beim Bündnis 90/Die Grünen in Bremen; Martin Grocholl, Geschäftsführer energiekonsens, der gemeinnützigen und unabhängigen Klimaschutzagentur im Land Bremen; Frank Steinhardt, Leiter Marketing und Privatkunden beim Bremer Energieversorger und Telekommunikationsdienstleister swb, sowie Frau Irmgard Czarnecki, Geschäftsführerin der Verbraucherzentrale Bremen.

Moderiert wird der Abend von Thorsten Preis, Geschäftsführer von denkBar – PR & Marketing sowie Sprecher von Green Responsibility.

Verbindliche Anmeldung gehen an Green Responsibility unter: oder per Fax an 0421 699 255 01. Der Teilnahmebetrag von € 10,00 wird unter anderem verwendet, um die Veranstaltung klimaneutral zu stellen.
22.08.2011 um 12:25 Uhr
Die Hochschule Luzern – Design & Kunst bietet schweizweit einzigartige Studiengänge an und positioniert sich in der Design- und Kunstforschung mit ausgewählten Schwerpunkten. Dank nationaler und internationaler Vernetzung, profilierten Fachpersonen und gut ausgebauten Werkstätten ist die Hochschule ein Arbeitsumfeld mit vielfältigen Entwicklungsmöglichkeiten.
Sie ist eines der fünf Departemente der Hochschule Luzern, die mit gesamthaft 1’300 Mitarbeitenden über 8’700 Studierende aus- und weiterbildet.

Für den seit 2008 geführten Master-Studiengang Master of Arts in Design suchen wir per sofort oder nach Vereinbarung eine/einen

Co-Leiterin/Co-Leiter Master of Arts in Design (60–100%)
Dozentin/Dozent Lehre und Forschung

Ihre Aufgaben
In Co-Leitung sind Sie für eine zukunftsgerichtete Entwicklung des Master of Arts in Design verantwortlich und übernehmen die fachliche Führung des Majors «Animage». Die praxis- und forschungsorientierte Gestaltung des Curriculums, die Auswahl und Führung von Modulverantwortlichen und Dozierenden und das Coaching der Studierenden bilden den Kern Ihres Aufgabengebiets. Sie engagieren sich für die Studierenden und die Hochschule, indem Sie Netzwerke mit Partnern aus Kultur, Gesellschaft und Wirtschaft vertiefen. Sie forschen/lehren im Bereich der
Visuellen Kommunikation.

Ihr Profil
Sie sind als Gestalter/in eine international tätige und profilierte Persönlichkeit mit hervorragenden Qualifikationen, die Teamarbeit schätzt, die Networking und Gremientätigkeit mit dem Interesse an Bildung verbindet und den Master-Studiengang repräsentieren kann. Sie verfügen über einen Hochschul- oder Akademieabschluss auf Ebene Master, idealerweise im Feld von Illustration, Animation oder Multimedia, sowie über Erfahrungen in der Forschung und Hochschuldidaktik.

Unser Angebot
Wir bieten Ihnen ein dynamisches und kollegiales Umfeld mit viel Gestaltungsspielraum an einer traditionsreichen Hochschule. Die Region Zentralschweiz bietet einen attraktiven landschaftlichen und kulturellen Rahmen.

Weitere Informationen erhalten Sie von Roman Aebersold, Leiter Bereich Master & Forschung:

roman.aebersold@hslu.ch
http://www.hslu.ch/stellenangebote.

Ihre schriftliche Bewerbung unter Angabe des Kennwortes «Co-Leiter/in Master-Studiengang Design» richten Sie bis am 10.09. 2011 an: Hochschule Luzern – Design & Kunst, Human Resources, Claudia Beck, Frankenstrasse 9, 6002 Luzern.

http://www.hslu.ch
16.08.2011 um 17:14 Uhr

Willkommen !



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